Frequently asked questions
We kindly ask you to arrive ten minutes before the scheduled time of the first appointment, to have enough time to complete the medical and dental questionnaires. We are located above the TD Bank on Des Sources Boulevard at the corner of Hyman, in Dollard-Des-Ormeaux. The entrance is on the left side of the building right next to the TD Bank drive-thru and there is an elevator to facilitate access to the second floor, if you cannot take the staires.
Our reception area is welcoming and warm and with spacious and comfortable sofas. Our friendly team will be happy to welcome you and guide you through the process of completing the medical questionnaire.
We recommend getting a complete exam on your first appointment. For more details on the complete exam please click here. Dr. El-Samra takes oral health to heart, but also your general health. He loves sharing scientific principles that will help you keep your teeth and gums healthy, but also help you maintain your overall health. Everything is connected. Do not hesitate ask him about how he can guide you towards a healthier lifestyle.
Throughout this first visit and any future visits, we will be happy to answer all your questions. We encourage open and honest communication to ensure the best possible service.
With regards to your insurance, we take care of sending the claims and estimates. But to simplify financial transactions, we do not accept insurance checks. Since the contract is between you and your insurance company, it is more difficult for us as a third party to deal with misunderstandings and potential payment errors with your insurance company.
So, we ask you for payment for services rendered and we take care of sending the claim for you, so that you can get your insurance refund as quickly as possible. You will usually receive the refund within two to three days of the claim, depending on your agreement with your company.
In addition, most insurance companies require an estimate for certain major treatments such as crowns, bridges and orthodontic treatments. We take care of sending them for you. It often takes up to six weeks to respond to the estimate, but you can speed up the process by calling your company and asking them to do it faster.
Our office offers you:
- A wide range of high-tech dental services under one roof
- A clear and detailed comprehensive treatment plan
- Free and abundant parking
- Emergency service if needed
- Automated appointment reminders
- Sending your insurance estimates and insurance claims
- Payment plans that adapt to your budget thanks to ifinance
The best way to make an appointment is to call us at 514-900-3368 (DENT) during our working hours. Outside of our working hours, you can leave a voicemail message and we will call you back as soon as possible. You can also request an appointment via the website by clicking here. (hyperlink to the appointment request page). You can also contact us by email at info@cabinetdentaireD.com.
« The first duty of a healthcare professional is to coach and inform their patients that our health is largely in our own hands and that we don’t have to be forever dependent on drugs and medical procedures, in the vast majority of cases. »Dr Karim El-Samra