patient-info

Patient Info

Dental Emergencies

We accept emergencies, even if you are not a patient with us. If you feel you need to see a dentist urgently, don‘t hesitate to give us a call and book an emergency appointment. We can see you that same day, if it is during our opening hours.

Possible causes of a toothache may be, but are not limited to one or more of the following:

  • Traumatic occlusion (excessive pressure from the opposing tooth)
  • Tooth decay (or a cavity)
  • Periodontal infection (gum infection)
  • Hairline fracture
  • Food impaction (due to an open space between two teeth)
  • Post-operative sensitivity (after dental treatment)

A toothache may or may not stop spontaneously. And if it does, it could return with even higher intensity. Whatever the cause may be, don‘t take any unnecessary risks. If you experience an episode of pain, a relatively quick and thorough emergency assessment may avoid you a more pain, anguish and regret and may even prevent you from losing your tooth. We will, of course, do what is necessary to relieve your pain if possible, that same day.

Just call 514-900-3368 (DENT) to book an appointment.

Your First Visit

Booking an Appointment

The team at D Dental Office is always happy to accept new patients and to welcome you into our family! We know that choosing the right professionals to help you manage your oral health is a big decision, and we want you to know that we’ll make the transition as painless as possible.

Our commitment to you is to set aside the necessary time to help you feel comfortable, be focus on your care and answer any questions you may have. In return, we require a $40 booking fee to reserve your time with Dr. El-Samra. This fee will be deducted from the cost of your appointment, unless you cancel with less than 24 hours notice. Please fill in the form below to request an appointment and one of our team members will contact you before the end of the business day to confirm an appointment time.

Form

For your first appointment, please arrive about 10 minutes early so that you have enough time to complete the New Patient Forms, or if you prefer, you can complete them online ahead of time at the links provided below.

When you arrive you can make yourself at home in our comfortable and relaxing reception area, where you’ll be offered water or a soothing hot tea to enjoy while you wait. Enjoy complimentary WiFi, magazines and our own special musical playlist

Your first complete exam will take approximately 90 minutes. Dr. El-Sarmra will talk to you about your oral health needs based on your lifestyle, eating habits and your Medical History form. After that, he will do panoramic x-rays, a thorough exam of your gums, teeth bite and jaw and will introduce you to our hygienist, Sharmila who will do a teeth cleaning – or provide you with gum care instructions. Finally, Dr. El-Samra will discuss a treatment plan to address any immediate issues as well as preventative measures to keep your smile beautiful and healthy for years to come.

New Patient Forms

formulaires pour nouveaux patients

Book your appointment

The team at dental office D is always happy to accept new patients and welcome you to our family!

514-900-3368 (DENT)

Opening hours

Monday – Friday 8.30 – 18.00

Saturday – Sunday FERMÉ

Clinic policies

Insurance and Payments

In 2018 our dental office adopted a fee for service policy, meaning that we will be requesting payment in full at the time of rendered services. The payment can be cash, debit or any major credit card. We have adopted this policy in order to focus our time and resources on providing each and every patient with the exceptional dental care that we strive to give, instead of having to deal with time consuming insurance issues, as a third party.

We still provide you with all the necessary documents you need to submit any dental claims yourself, and all reimbursements from your dental insurance carrier will go directly to you. We will also send pre-authorizations and estimates for the procedures that require them, and you will receive the answer directly from your insurance company. We will always give you an estimate of the fees for any planned dental treatment before we perform it, so you will always be aware of the cost of each visit.

Treatment financing with Dentoplan

For treatment plans that amount to 3000$ or more, we offer the option of financing through Dentoplan. This is a health loan with very reasonable interest rates that allows you to have your dental treatment completed in a short period of time while paying for it according to an established payment plan that fits comfortably in your personal budget.

RAMQ Payments

We do not accept RAMQ payments. RAMQ only pays for amalgam fillings for posterior teeth, which are metal fillings that contain mercury. We believe mercury has no place in our bodies. We know that it is a toxic material and we do not know the long term effects of it on our health. We restore teeth with white filling materials and porcelain restorations which do not contain mercury.

Payment Methods

We accept Interac, Visa, MasterCard and cash. Personal cheques are not accepted, unless they are certified. For new patients, we require a $40 booking fee to reserve your time with Dr. El-Samra. This fee will be deducted from the cost of your appointment, unless you cancel with less than 24 hours notice, in which case it will be forfeit. For existing patients we ask that you prepay 1/3 to 1/2 of your next scheduled treatment to cover the cost of materials and the time reserved for you with our dental team.

Cancellation policy

We ask that you respect our time as we respect yours. Appointments are scheduled especially for you. Our commitment to you is that we will do our best to book an appointment that best fits your schedule. We will also call you two days before your appointment to remind you of the date and time we have reserved for you with our dentist or hygienist.

We need a minimum of 24 hours notice to modify and / or cancel an appointment. We will do our best to accommodate your change or cancellation within the 24 hours indicated.

If you are unable to cancel your appointment or if you do not show up for your appointment, we reserve the right to charge you a cancellation fee.

Health and safety policy

D Dental Office is committed to providing and maintaining a healthy and safe work environment for all of its employees and patients. D Dental Office will ensure that practices are conducted in a manner consistent with reasonable standards of health and safety, in order to prevent or reduce accidents, injuries or illnesses.

To ensure health and safety at work, D Dental Office is guided by the following principles:

  • All employees have the right to work in healthy and safe environments.
  • All employees are responsible for maintaining such environments.
  • Cooperation between management and employees is necessary.
  • Accident prevention is an integral part of a healthy and safe working environment.

Each employee must protect their own health and safety by working in accordance with the law and the safe work practices and procedures established by D Dental Office and the Ordre des Dentistes du Québec. Employees will receive information, training and competent supervision in their specific work tasks in order to protect their health and safety and that of our patients. It is in the best interests of all parties to consider health and safety in every activity.

Commitment to health and safety is an integral part of this clinic.

Blog

Dr. El-Samra and the team at D Dental Office are pleased to offer you advice related to your oral health. It is our mission to help you maintain a healthy smile.
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