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Frequently Asked Questions
We kindly ask you to arrive ten minutes before the scheduled time of the first appointment to have enough time to complete the medical and dental questionnaires. We are located above the TD Bank on Des Sources Boulevard at the corner of Hyman, in Dollard-Des-Ormeaux. The entrance is on the left side of the building, right next to the TD Bank drive-thru. An elevator is available to facilitate access to the second floor if you cannot take the stairs.
Our reception area is welcoming and warm and with spacious and comfortable sofas. Our friendly team will be happy to welcome you and guide you through the process of completing the medical questionnaire.
We recommend getting a complete exam on your first appointment. For more details on the comprehensive exam, please click here. Dr. El-Samra takes oral health to heart, but also your general health. He loves sharing scientific principles that will help you keep your teeth and gums healthy and help you maintain your overall health. Do not hesitate to ask him how he can guide you towards a healthier lifestyle.
We will be happy to answer all your questions throughout this first visit and any future visits. We encourage open and honest communication to ensure the best possible service.
With regards to your insurance, we take care of sending the claims and estimates. But to simplify financial transactions, we do not accept insurance checks. Since the contract is between you and your insurance company, it is more difficult for us as a third party to deal with misunderstandings and potential payment errors with your insurance company.
So, we ask you for payment for services rendered and we take care of sending the claim for you, so that you can get your insurance refund as quickly as possible. You will usually receive the refund within two to three days of the claim, depending on your agreement with your company.
In addition, most insurance companies require an estimate for certain major treatments such as crowns, bridges and orthodontic treatments. We take care of sending them for you. It often takes up to six weeks to respond to the estimate, but you can speed up the process by calling your company and asking them to do it faster.
Besides our meticulous dental care services, our office offers you:
- A wide range of high-tech dental services under one roof
- A clear and detailed comprehensive treatment plan
- Free and abundant parking
- Emergency service if needed
- Automated appointment reminders
- Sending your insurance estimates and insurance claims
- Payment plans that adapt to your budget provided through iFinance
The best way to make an appointment is to call us at 514-900-3368 during our working hours. Outside of our working hours, you can leave a voicemail message and we will call you back as soon as possible. You can also request an appointment via the website by clicking on any “Book Online” button or dropping us an email at email@example.com.
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